Customer Testimonials
I have been a Chapman VW customer for 27 years. Do I need to say more? I have had several VWs in that time and had them all serviced at Chapman VW. I have always been treated well at this dealership and highly recommend them.
Best car-buying experience I’ve ever had! Roland U. was extremely patient, knowledgeable, and helpful throughout the entire process of purchasing my first new car in 11 years. I’ve always dreaded going to car dealerships, but Roland and Brian H., the Finance Manager, completely changed my mind. They made the entire experience easy and enjoyable from start to finish. I highly recommend both Roland and Chapman VW Scottsdale.
Highly recommend using for service. They always take good care of me
Excellent team from start to finish. I never had to set foot in the dealership and they did everything over the phone and via secure e-mail. Ordered the 2026 Golf R (MK 8.5) grey metallic, alloy wheels, and euro package; it was shipped to my house in Sacramento, CA four days later. Excellent dealership with no MSRP mark-up.
The entire staff was extreamly profecinal and took the time to make everything perfect
I had a great experience with VW Chapman Scottsdale. Mason, my sales advisor was really helpful and accommodating. I wouldn’t have gotten my 2026 Tiguan if it wasn’t for him. Brian is also helpful with sorting out the financing documents. I wouldn’t highly recommend this team! Great job guys.
Very easy and everyone was kind. Ben went above and beyond! And helped me find what I wanted.
5 star service from Jose Marin at Chapman Volkswagen! Jose made my lease buyout completely smooth, quick, and stress free. He was professional, transparent, and a true pleasure to work with from start to finish. If you're heading to Chapman VW, ask for Jose, he'll take great care of you.
Salesman was GREAT. If the finance rep was the salesman, I would have gone to another dealer.
I had such a great experience and truly appreciated the exceptional service I received. Dylan was professional, courteous, and reliable from start to finish. He kept me informed and had my car ready exactly when he said it would be, which gave me real peace of mind. Thanks to Dylan’s professionalism and genuine care, the entire process felt smooth and stress-free. Thank you, Dylan, for making everything so easy and for doing such a wonderful job!
Jose Marin was Very professional took care of us buying a new car he showed us the best deals on a new golf was very transparent and easy to work I would definitely recommend Chapman Scottsdale to anyone and will likely return
The method of setting an appointment was arduous, but completed though different from the last time I made an appointment. The service contact Ty was very good and attentive. The service technician Scott was also quite good and checked in with me as to what was going on and the next steps. I will use the Chapman VW dealership again as needed.
Had an easy pain free used vehicle purchase at Chapman Volkswagen Scottsdale. Thank you to all involved, and my sales guy Angel.
I came with my fiancé to look at and potentially buy a new Chevrolet truck, which happened to be at this location. We previously went to another dealership (not Chapman), and our experience wasn’t great.
The staff and finance manager here went above and beyond for us — professional, helpful, honest, and very willing to work with my fiancé. There was no bait and switch or sketchy tactics. We especially want to give a shoutout to Brian, the finance manager.
Meeting with auto finance managers can be daunting and long, but Brian made the process so smooth. We never felt ... Read More Google - Sep 7, 2026
Lester was outstanding! Made the process of purchasing a new vehicle very fast and easy. Upfront with everything & very transparent. Would highly recommend Chapman VW!
Reed was great, kind and really listened well. Mgr was great and soed up process by 2 days. Daughter was stuck there on way home to san diego so it was great to get such compassion. Also, had my own 1987 gti serviced there at chapman for a warranty issue waaaay back then. Thanks for having our back across the miles.
Everyone was great that we came in contact with. Highly recommend Mason and this group.
I must say, thank you to Mr. ROLAND U, for an exceptional experience. My family and I are grateful to the whole VW team. It's not only a team , but it's a family. Both myself and my son were able to walk away with amazing cars and that great deals thank you once again and God bless.
In for oil change. One of the friendliest dealerships; employees are amazing. Lounge is comfortable. Great service!!
Reid was amazing!
Always a pleasant and informative experience without any pressures. They supersede all othet VW dealers I have utilized in various states.
Had outstanding service during our purchase with Roland, no stress and he worked with us and met all of criteria to get the deal done on my girlfriends GLI. Thank you again Roland and the crew Chapman, we look forward to doing all our business with you!
Decided it was time to buy myself a brand new vehicle and met Jose, who went above and beyond to make sure I left the dealership with a vehicle that met all my needs. He was an absolute sweetheart and takes great care of you while you’re at the dealership. Would absolutely recommend you purchase your next vehicle with him:)
VW Chapman got amazing team. They Helped us to get multiple inspections with our pre owned Jetta.
Mike the service manager made it right for us and offered a complimentary service for our prior inconvenience . Volkswagen Scottsdale shows time and time again why we keep coming to this location . would recommend as even if you have one bad experience they will go out of their way to take time to make it right .
This was the best dealership I have ever been to. The service tech was super nice and attentive. The dealership was super clean and up to date. I love the alignment on the spot. They offered a free car wash, the car was truly cleaned. The dealership I got the vehicle from was the worst experience I have ever had. Glad I made the switch.
I can't tell you how happy I was choose Chapman VW! This wasnt a typical purchase and every speed bump ( on my end) that could happen l, did happen for this work vehicle.
Everyone was easy to work with from the first phone call to driving away in my new 2026 Tiguan R SE. My salesman Jose went above and beyond with his service and attention to detail. Never let time go by without letting me know where we were in the process. He was honest, consistent, and very knowledgeable. At no time did I feel as though I was ... Read More Google - Aug 20, 2026
Ty fantastic to work with. He was super flexible and made sure my cars services were taken care of in a timely manner.
We had a fantastic experience at Chapman VW. Roland was a pleasure to work with and was never pushy. He knew the answer to every question we asked about the different models we were looking at, and after visiting 6 different dealerships we knew we wanted to buy a car from him.
Lester was one of the best car salesmen I have ever dealt with and that’s saying a lot because I have purchased over 30 cars in my life! The whole experience from the start over the phone to walking out with our car was easy, quick , clear and Just amazing. No nonsense no hassle- just a great deal and even better service- truly amazing
Brandy is the best! She was so nice and very helpful.
Very efficient, in & out in no time.
I had a problem first thing Friday morning. Spoke to Reese, I was told I wasn’t gonna get a diagnosis until possibly Tuesday of next week. I explained how I needed it as soon as possible. And then they had it back to by that afternoon fixed and out the door. Reese had great customer service.
My service advisor, Reid Richman, was extremely welcoming, friendly and professional. He impressed me and this dealership. Thank you.
It’s has been awhile since I purchased a car. Jacob Quinn was my sales professional and did a bang up job! No pressure, super responsive, and great conversation too. Actually, my entire experience from start to finish has been excellent.
I was very impressed with my service advisor. Manuel Sanchez/he was professional and friendly and helpful and thorough./ I appreciated that he got me in without an appointment and took care of everything.
I had a great experience leasing my 2026 Tiguan. Mason, my sales advisor, was exceptionally helpful and accommodating—if it wasn’t for him, I wouldn’t have gotten my car. He’s truly great at his job. Well done! A big shout-out to Dale as well for sorting out the financing, and to Brian for all his help throughout the process. Volkswagen Scottsdale has an amazing team, and I am in love with my new Tiguan. Highly recommended, both car and dealership!
Best car buying experience ever!! Jose and Roland were awesome got me a great price and I walked out in like an hour!! Amazinggg so happy!!
Lester made the process painless , thank you so much.
Video of undercarriage. Clear on price before work was completed
We were in town for just a few days with a hectic schedule and the folks at Chapman got us a loaner and got our car fixed the next day. Thanks Guys!
Had Jacob, he was very helpful with the process
Great experience!
They do zero maintenance on their cars before they sell them to you. I just bought my car seven months ago. I’ve had to jumpstart my battery three times already I just called they haven’t replaced or did any maintenance on the car since 2021 to me that’s unacceptable since this car has been up for sale for the longest just be aware to ask questions about maintenance issues before purchasing from them. Don’t allow these dealerships to sell you a dream.
This is a great and efficient dealership. They are always extremely friendly and helpful, and I rarely have to wait for service, even if I arrive earlier than my actual appointment time. It's also a pleasant, bright, and clean environment to wait in. I brought my work with me and had no problem. I always have a 10/10 experience at Chapman VW in Scottsdale.
Ty in the service department is excellent and very communicative. Roland was also so helpful and helped me get my new Jetta! Everyone who works there is so friendly- highly recommend!
I had a really great experience yesterday at Chapman Volkswagen!! Jose was the one who helped me and my mom out with getting my Jetta and he made the process super quick and smooth! He was very kind and just made the overall experience better!
I had a great experience working with Jose!! He was knowledgeable and patient when helping me with my purchase. He took the time to answer all of my questions and explained everything clearly. I appreciate all of Jose’s help and would recommend him to anyone!
Minor issues that wouldn’t prevent me from returning. Dropped off the car on a Tuesday and told about 48 hrs before diagnostics. So I expected to hear something on Friday but never did. Eventually heard back on that following Monday. I was not offered a loaner. But in fairness, I didn’t ask for one. Mainly because I suspected an easy fix and would have my car in 3 days, not 6. Finally, the car was extremely dirty. Looks like it sat out during a storm and they didn’t do anything to clean it. I’m surprised they didn’t have ... Read More Google - Jul 31, 2026
Jose help me get my atlas Cross sport 👍
Great experience! Roland was awesome and super helpful.
Staff was friendly and helpful. Process was easy and painless. Thank you for all of your help.
I honestly couldn’t have asked for a better car-buying experience. From the moment I walked into the dealership, everyone was welcoming and professional, but José was the person who truly made the experience exceptional.
Buying a car can be overwhelming with so many decisions to make, but José made the entire process easy and enjoyable. He was patient, knowledgeable, and took the time to answer every question I had. He explained everything clearly and made sure I understood each step of the process. You can tell he genuinely cares about his customers and wants them to have a great ... Read More Google - Jul 27, 2026
Lauren was great. Quick, efficient, straightforward process - very helpful and friendly. Would highly recommend her and the dealership.
This is my third Volkswagen and this by far was the best experience I’ve had. Lester made the process very enjoyable and seamless. I was able to test drive my car and complete all the documentation in less than 2 hours. Thank you Lester and the VW team. I’m SO happy to drive my new car!😊
This is our second vehicle from Chapman Volkswagen Scottsdale, and we couldn't be happier with our experience.
From the moment we walked in to the time we finished with financing, everything was smooth, professional, and seamless.
Roland is our go-to salesperson. We visited a few other dealerships just to compare, but Roland and the entire Chapman Volkswagen Scottsdale team stood out. They listened to what we wanted, worked with us every step of the way, and made the entire process stress-free.
Roland came through for us, and we're thrilled with our new family vehicle.
Thank you to Roland ... Read More Google - Jul 26, 2026
Reid took great care of me
They are always nice, friendly, clean, prompt, and keep you informed of any updates with the car.
The service I received was exceptional. I highly recommend Chapman and would work with them whenever in the valley.
Awesome service Lester was great and me and my wife got the car we wanted he made it possible, really professional
The service team was exceptional and took great care of us.
Great, no pressure experience!
Very easy service for my 20K checkup. Able to drop off early and pick up late.
Reid was great!
"I had a wonderful experience at Chapman Volkswagen in Scottsdale purchasing my new Volkswagen Tiguan SE R-Line. Lester was extremely helpful and provided excellent customer service. He made sure we got the exact car we were looking for. I highly recommend Lester and the team for their outstanding professionalism!"
On Saturday over the weekend, I walked in with my dad and was greeted by Jose. He sat down with us and started asking me questions about what I was looking for. He had asked if I had ever heard of the Tiguan, which I didn’t really think of until he mentioned it. We took it for a test drive and I instantly fell in love with it. Jose was a great listener and quick to find exactly what I was looking for. I am not the biggest fan of the car buying process but Jose made it way ... Read More Google - Jul 13, 2026
Tiffany & Jacob were absolutely fantastic! They were kind, knowledgeable, and at no point did my husband and I feel pressured in any sense. They laid all our options out for us with no hesitation. This was also the FASTEST car purchasing experience we’ve ever had. We were in and out in about 2 hours. I would highly recommend this dealership and can confidently say that you’re in great hands with both Tiffany & Jacob. 🥹☺️
The experience, start to finish, was organized and professional. Made the process painless and quick
Great Experience! Jacob Quinn helped my daughter lease her first car and it was a VERY easy experience! Such a relief. We’ll be back!
I had the best experience here! Jacob Quinn was phenomenal and made my first experience leasing a car incredible! Staff was friendly and helpful!
Service Advisor ensured my car was looked at early despite long wait times. Issue was fixed quickly.
After my recent experience, I felt compelled to leave a review because exceptional customer service deserves to be recognized. From the moment I called Chapman Volkswagen, I was treated with professionalism, kindness, and genuine care. The level of customer service was exceptional from start to finish. My service advisor, Ty, was outstanding. He took the time to listen to all of my concerns, never made me feel rushed, and made me feel like my concerns truly mattered. His communication throughout the process was excellent, and he kept me informed every step of the way. I also want to recognize Service ... Read More Google - Jul 8, 2026
I am very satisfied with with the work Ty and his team do to keep my vehicle up and running. I am also very impressed with how clean the vehicle is when it returned to me. I feel like I'm driving a new car when I leave the dealership.
Services are not fair.
I like to thank Davis and Jose for the smooth purchasing experience. I would also like to thank them for my follow up concerns. All handled.
We had a really great experience here! I had my heart set on a Toyota RAV4 and I saw online that Chapman VW had a used one, so we drove down there from Surprise to check it out. Lester is who we worked with and he was awesome. We checked out a few cars and ended up leaving with a different used car. The man who went through financing with us was also great, I believe his name is Brian. The entire process of looking and buying only took about 2 hours.
About a week after leaving with the car, the ... Read More Google - Jul 2, 2026
This store has a wonderful team. I want to thanks Jose who help me go through the process of my lease. He did an exceptional customer service. I definitely recommend this store.
I had a great experience at Chapman Motors. Lester and Mason were very professional, friendly, and took the time to answer all of my questions without making me feel pressured. They were transparent throughout the process and made everything as smooth and stress-free as possible. I really appreciated their customer service and willingness to help. I would definitely recommend Chapman Motors to anyone looking for a vehicle and would gladly do business with them again.
This was my second servicing at Chapman since moving to them from Berge in Mesa. Ty Parsons handled my call and service as he did last visit. I should have moved to Chapman long ago…. I called on Tuesday, he got me scheduled for the following morning. From start to finish everything was handled with professionalism. The car was serviced, and returned within time promised..Excellent communication and customer service.