Customer Testimonials
Sales team is no pressure and the whole process was smooth
Alex is the best service advisor. I go to him whenever my car needs something. He’s very kind and attentive.
The service advisor Dylan did a great job! He kept me informed and was very kind and respectful
Ben and Jairo are true pros and Brian in Finance as well. Pleasure in buying my car from them!
Roland was a pleasure to deal with!
We had a EXCELLENT experience buying a car with Roland. We would highly recommend him and dealership. Brian the Finance manager made things easy to understand. Thank You Chapman
Great experience with my salesperson, Lauren! She listened and worked with me and the budget! Financ ing gentleman was a bit pushy taking up too much of my time.
Thank you Ethan for outstanding customer service and helping making the world turn round. Very professional parts person and very knowledgeable thanks again.. from Big O
Great service from Ty in the service dept. I had to get my car in twice in less than 5 days and he did not hesitate to help me out. Kept me posted about the car the whole time. Truly fantastic customer service. Thank you Ty!
Ty is great! I get all my questions answered and the parts person I talked a few months ago was also very helpful when it came to my FOB battery.
a great customer service as usual.
Huge shout out to Greg, David, and Chad from the Chapman VW team! I purchased a new 2025 Volkswagen Jetta GLI recently and the experience they provided was world-class. Extremely good price for the vehicle, good financing options, and great selection of warranties to protect my asset. Thank you for a great experience!
I had the pleasure of working with Manny and he was simply awesome. Very knowledgeable and attentive. He made sure I had all the information I need in order to make an informed decision about my repairs. Everything went smooth. No complaints here =)
great service, Alex was very helpful.
Great customer service with Justin.
Great experience. Manny was helpful throughout the appointment. Dropping my car off and keeping me informed of all services via texting was so helpful.
Justin went above and beyond with customer service and making sure he gets us the best deal possible. If you are shopping for a vehicle, I highly recommend Justin at chapman Volkswagen. The atmosphere was welcoming and clean. Nice place to get your next vehicle.
Ty was very helpful and efficient
Roland was great! He helped me get the best deal on my new car! Thank you so much Roland!
Great place. Thanks to Roland, he was very helpful and knowledgeable. He was very patient with us, which I really appreciated
Amazing experience! Super quick and easy working with Justin and Josh
Justin helped me with my latest lease for a 2025 GLI. Excellent customer service. It was a true pleasure doing business with him. Thanks, Justin!
Roland ugho, Thank you so very much for your excellent service and support though my journey on getting my first Vehicle. You made it so easy for me. Thank you so very much.
Roland Ugho, Thank you for help on getting me my 1st new vehicle. Your outstanding service was amazing experience for me.
They always get things done right and quickly. Thanks you for the great service!
I've been coming here for the past few years for routine service. The staff is exceptional and friendly and Alex Hooten is an awesome service advisor. I've really enjoyed coming in to have them look over my vehicle and they've made every visit pleasant and feeling like they care about their customers no matter what they need.
Five stars experience, they were ready for us when we got there. The car was exactly as we discussed on the phone and the price was fair. Paperwork was easy but took a bit longer than we’d hoped. Overall a good buying experience!
Lester was INCREDIBLE to work with! Can’t thank him enough for making my first car-buying experience seamless and truly exciting.
Couldn't have been happier. I think I surprised my wife I didn't come home with an R....
I received VIP treatment from your service department!!! You have a wonderful team at Chapman Volkswagen Dealership!
Service team is doing an awesome job. My first time at this dealership, I've previously always gone to Camelback which is a bit smaller. This one is huge and they seem to know what they're doing.
Took it in at 8am with some brutal brakes, had to get rotors and pads replaced. Alex in the service dept said it'd be ready same-day by 2pm, and had it ready even quicker at noon.
You can text them directly to get service updates, and they send you a video of the undercarriage of your car running through the multipoint ... Read More Google - Apr 10, 2025
We flew in from out of state because Lauren Deleers worked hard to earn our business. We were on the fence for months about what we wanted to do. She was professional and diligent from beginning to end. Thanks, Lauren!
We had a wonderful experience with the process of finding the right car for us. It took some great thought to weight every factor we were personally looking for. But Justin and Dale really helped out with smoothing it out as easy as possible. We were pleased with our experience overall.
We had a great experience purchasing our car from Chapman VW. Roland helped us find exactly what we were looking for and he was super nice and helpful. A way better buying experience than when we bought our Kia!
The service was quick and my tech was very informative. The facility is very clean and comfortable. I have bought a car from them before and continue to use the services knowing I will leave happy.
Always a great experience. Their customer service is top notch from booking online, calling to change the time, and while they are working on our vehicle. I refuse to go anywhere else!
Lauren is a ROCK 🌟. Who knew buying a car could feel like hanging out with a close friend? The process was smooth from start to finish. She made all my worries about safety her first priority! Love my new Taos, but love how SAFE I feel driving around town with my two precious cargo more!
Best VW dealership in the valley!! Timely with repairs and informative when it comes to car issues. Highly recommend.
I had the pleasure of working with Justin Spinks on my latest vehicle purchase. Justin was upfront and transparent throughout the entire transaction. I had a really poor experience with another dealer a few days prior to my purchase with Chapman VW. Justin really went above and beyond to make sure that the purchase experience was smooth. If you are in the market for a vehicle I would not hesitate to reach out to Justin.
Same boring typical great service ! 🤣 Great job again, and thanks for the car wash. Hardly any wait to finished and on my way, love the addition of the new video from the technician.
I purchased a vehicle from Chapman VW back in November 2024. Today, I took my vehicle in for some scheduled maintenance. Not only did the service team take care of my vehicle, but my salesman, Roland, greeted me by name. The entire experience at Chapman VW is amazing. The team puts the customer first. If you want a no hassle and no pressure car buying experience, I suggest you stop by.
Nettie Davenport was my consultant and made the experience seamless from start to finish. I went to the dealership, intending to browse and not purchase, and less than two hours later I walked away with my dream vehicle. She provided an utmost level of customer service, hospitality, knowledge and an attitude of creating a win-win deal which was greatly appreciated. From the second I pulled into the dealership I'm greeted by her bright smile and cheerful welcome. I couldn't have asked for a better experience. Not to mention, the gentleman that helped my wife and I sort out ... Read More Google - Apr 1, 2025
I had a great experience with Roland Ugho. He was very thorough and helped me get the best deal and car for my daughter and I. He was an excellent salesman and I highly recommend him for your next purchase at Chapman VW.
Pretty outstanding service from Roland Ugho. No surprise that he is a consistent employee of the month. Roland will be the reason we purchase our next vehicle at Chapman Volkswagen
Roland was fantastic representing Scottsdale Chapman dealership and the car we came to see. From the moment we walked in to finalizing the deal. Top notch service all around.
The staff were very friendly the sales person was not pushy, answered all my questions and worked with me on my trade in allowance. Great experience great salesman Lester Parrales.
Shopping for my first car was so scary at first…… then I got connected with Lester. He made the experience so simple and straight forward, I am so happy with my new Taos! He really went above and beyond explaining everything to me and making sure I understood all the perks of buying a VW! And best of all it got my dog’s seal of approval!
Ty was accommodating, helpful and friendly. It was a 2-time process, but he made sure my car was fixed and fixed correctly.
Manny in service was great. Very informative and kept me updated the entire process. Also, like that, they take a video of the undercarriage of your vehicle to display
Very good service at Chapman Dodge. Nice waiting area. Good service advisors. Will take my vehicle there again, even though there is a closer dealer that has quite a few bad reviews.
My husband and I were in need of a new electric vehicle, and found ourselves at Chapman Volkswagen in search of an elusive 2025 VW ID.4. Gratefully we found Justin Spinks, who was an absolute pleasure from beginning to end. He has a great personality, is funny and knowledgeable all at once, and was the perfect salesperson for us! Justin seemed to truly understand that we were there for the specific purpose of buying a car and treated that time and energy with respect. He was a pleasure to test drive with, and helped us to navigate the unfamiliar interface of ... Read More Google - Mar 26, 2025
Justin Spinks was great to work with. Very approachable and kind. I will definitely refer him to all my family and friends. Good car, good pricing.
Love the realtime information provided during service, including narrated videos of walk through and inspections, explaining what they're looking for and seeing, and pictures if issues are found, along with the ability to opt-in to optional recommended service on the fly. Also, very clean shop and comfortable waiting area. Great overall!
(Translated by Google) Excellent attention from everyone who works there 👌🏻I recommend them 100 (Original) Excelente atención de todos los q trabajan hay 👌🏻los recomiendo al 100
Very friendly dealership. Had a little trouble with my car after delivery and they were able to take care of it very quickly and with a smile. Definitely happy to have Chapman as my go-to dealership!
Wonderful staff. Inform you on every service that was done and any other service that was needed.
After months of looking for a car I can say I’ve had the best experience at this location, especially with Justin Spinks, he was professional and knowledgeable, and took his time to understand our needs. Great job.
Good customer service.
The few times I’ve been to this dealership they’ve given nothing but great customer service.
What a great experience today with Justin Spinks. He was so knowledgeable about the vehicle and answered all my questions. He was patient and transparent about everything. I would recommend him to everyone who wants to buy a VW. I will definitely be back. 😁😁😁
Dylan provided excellent customer service. He was very personable, responsive, and helpful. Every staff member I interacted with was friendly.
I just had to have my battery replaced, Dylan was my advisor. It was a smooth process, and everyone I interacted with had a smile on their face. Above and beyond customer service.
I’ve dealt with Chapman ford , but this is the first time with Chapman Volkswagen . It was such a good experience , I was greeted as u drove into service by my service tech . I explained what was needed and asked about time frames and what needed to be. He heard me and explained the process , I was walked into their service area and wait less than expected and issue was resolved . Definitely a great experience. Thank you Chapman !
Justin was very helpful and a pleasure to work with in helping my cousin buy her dream car. She left a very happy girl. Thank you!
Justin Spinks was amazing! 10/10! Helped me purchase my dream car with ease and was so helpful during every step of the process! Justin is your guy when it comes to buying your car!
Always friendly and helpful staff. Nice waiting area . And making sure I had a loaner car was top notch
We were helped by Ty who went above and beyond...will request him next time.
Thank you Justin and everyone involved. I needed a used vehicle. I gave Justin my parameters and he found me one. There was no pressure or upselling. He found one and worked hard to make it happen!
From start to finish the experience was top notch. I was impressed.
I’ve only had my atlas for about almost a year and I’ve had to bring it in a few times for minor things and Alex is the absolute best! Couldn’t recommend him and this dealership enough.
Absolutely wonderful customer service / service department. 10/10 would recommend.
Justin Spinks was fantastic! He was incredibly helpful, communicated well, and had a great sense of humor that eased my nerves during the car-buying process. I highly recommend him to anyone looking for a new ride that exceeds all expectations. 10/10!
Chapman Volkswagen Scottsdale is the only dealer I trust to service my Tiguan. I can always rely on Ty Parsons to provide honest and accurate recommendations to keep my family vehicle safe and reliable. Thanks to the entire service team for always going above and beyond.
Justin c spinks is great. You gotta get him to take you through the buying process. So so great! Great cars. Great people.
Awesome car buying experience, Nettie Davenport and Brian in fiancee were able to get me into the vehicle I wanted for a price I was comfortable with. I'm super happy with the service I received and the Taos is the prefect vehicle for me! Thanks to the Chapman crew for all your help! I look forward to working with you guys in the future. 🙂
Everyone at Champan VW were amazing! The best I've seen anywhere. The topping was the technician's short video of what he did on the multi-point inspection...very good if you were layman to watch. Great Job!!! I'm happy I choose a new vehicle for both of my daughters as the both love their cars, with no hassle salesman. Shoutout to Greg Nelson and staff who helped with the purchases.
Just bought a truck from them; best dealership experience I’ve had so far. Worked with Lauren and she was amazing; came by next week and still had the truck I have been looking for months. Desk manager Chad was super diligent and explained it all with patience. Finance manager was also super nice and not pushy, ended up getting the warranty as it wasn’t over priced at all. Would highly recommend this dealer. Was in and out with my new car with a couple of hours.
Staff was very helpful and had great customer service.
Service rep-Alex was super fantastic!! Power outages for that whole complex and he assured me that he would get to me as soon as he could! Very friendly too
Everything was good, except I had the tires rotated and the tire pressure light came on after I traveled less than 30 miles. Obviously the tire pressure had not been checked. I had to do it and adjust the pressure on all 4 tires.
friendly staff. CLEAN facilities, and quick service.
Lester was so helpful, got me exactly what I wanted at the price I wanted. Thank you!
Again Alex and service team at Chapman Vw did an amazing job. I recently purchased a new atlas cross sport at another dealership I really wanted to buy it with Chapman as we have bought 4 vehicles from the Chapman group but a deal could not be done. One thing for sure is that was going to bring my vehicle Alex and the Vw service team because of how well and honest they are with me and the work they do is exemplary. I live 2 blocks behind another Vw dealership and I will not let them touch my Vehicle so I ... Read More DealerRater - Feb 12, 2025
Great service. Shuttled me over to the mall soma not to have to wait so long at the dealership.
Todd was cool
I came to this dealership on a Saturday, and it was the third dealership I went to so I was super exhausted . When I came Justin met me at the door and asked if I needed assistance. I am a straight shooter so I told him what I was looking for and he guided me straight to the vehicle. He was very knowledgeable about the cars and let me know the difference between a couple that were in the lot. I felt a connection with Justin, he made the experience extremely enjoyable and easy. He actually gave me advice for ... Read More Google - Feb 9, 2025
Today I had the joy of being shown around by a lovely gentleman by the name of Justin. I gave him a vision of how much I wanted to spend on a vehicle and he made it happen🥰🥰🥰. He treated us like family and had a very welcoming demeanor. I loved my WHOLE experience. Thank you Justin!
My experience at Chapman was perfect. Justin was knowledgeable, easy to work with and very patient! Never pushy, which is what I appreciated. Everyone involved in purchasing my vehicle was kind and helpful!
Great test drive experience with Justin.
Alex and Manny helped me out and we're very professional and personable to work with.