Customer Testimonials
I had a great experience at Chapman Motors. Lester and Mason were very professional, friendly, and took the time to answer all of my questions without making me feel pressured. They were transparent throughout the process and made everything as smooth and stress-free as possible. I really appreciated their customer service and willingness to help. I would definitely recommend Chapman Motors to anyone looking for a vehicle and would gladly do business with them again.
I recently moved servicing my 2023 Atlas to Chapman VW. I purchased my car, extended warranty and full maintenance contract at Berge in Mesa. After years of below par service, I moved to Chapman for some necessary warranty work. Berge is much closer to my home. I should have moved to Chapman a long time ago. Ty Parsons handled my service from start to finish, with frequent communication and delivered a finished car before promised. Chapman service was exceptional and I look forward to many more years of service…
I purchased my VW Atlas in 2023 at Berge VW in Mesa. After putting up with miserable customer service at Berge, I made a move to continue my business with Chapman VW. ( Berge is much closer to my home.)
I had warranty work that needed to be completed and I literally could not get Berge to reply to my requests to get the service scheduled.
I walked into Chapman service and spoke to Ty Parsons, who took control of the entire process and made me wish I made the move to Chapman long ago.
The repairs were handled professionally, and I ... Read More Google - Jun 30, 2026
Purchase a used vehicle from Chapman VW Scottsdale and worked with David. He helped get me into a car that had just came in on trade. Took a couple days to get the car inspected and detailed, and when the car came out there was still a bit of cleaning to do. David agreed and provided a certificate for me to come in for another detailing anytime in the future. All papers were completed online, which saved a ton of time. Great process, David did great, shop with confidence.
Mason was a pleasure to work with, super professional and helpful, easy experience all around.
Mason is the best salesman at this dealership! He gave us a price we couldn't refuse. Detailed the suv and we were out in 10 minutes. Highly recommend him.
Friendly, efficient, and clean environment. We will return as needed.
Great experience at Chapman Volkswagen Scottsdale. Didn't experience high sales pressure and my guy David Thornton listened to my needs and helped get me into the car I wanted, at a fair price! Great job!
Great service with great staff. My first experience for 40k and oil change and will definitely be back for my 50k. Friendly, informative and delivered great service and served my expectations
We bought our car 100% online. No haggling and BS. Great customer service from each person we interacted with. They delivered the car to a friend’s house that we were at, showed us how to use the systems and buttons, then we drove it home. We don’t plan on buying a car in person ever again. Thanks again guys!
Me atendio el ejecutivo Jairo L. en espanol, para mi es muy importante entender todo el proceso y en mi idioma es mucho mejor, su servico fue rapido y eficiente, el personal de finanzas me explico a detalle las polizas disponibles, actualmente su tecnologia facilito y sintetizo el proceso en cuanto a tiempo, ya qque ne otras ocuaciones tiempo atras este proceso era muy tardado. Muchas gracias!
Reid in the service department was sensational. Really appreciated his professionalism and attention to my situation. Thank you very much! Robert-
Roland was a pleasure to work with! Answered all my questions and couldn’t be happier with my experience with him and my new car!
Easy, straightforward and transparent, Mason my sales associate was patient and helpful all the way through.
Ty was exceptional in providing information on my car, its status while being serviced and going over the details of service. I truly appreciate the video sent by the technician showing what was done and needed to be done. Just an all round excellent experience
I took in my recently purchased ID4 to get the required recalls completed and they took great care of me, keeping me apprised of the progress and even doing a free inspection with a video walkthrough. They also provided me with free transportation back home. I recommend them highly.
Probably the best car buying experience, ever. We are in our 50s, have owned many cars, and believe it or not...we were a walk in & were outta there in one hour!!! Signed, sealed & delivered! The car we wanted. Great price. Respectful & attentive staff. Our salesperson, Lester treated us like friends & it was a refreshing surprise & completely without the fake, pushy, sales pitchy vibe. Our finance man was also a delight!!! Honest & authentic. Again....we were dreading it, but were so pleasantly surprised. Will be loyal customers going forward.....
One of the easiest car by experiences that I’ve ever had. Roland on the sales side and Brian on the finance side were really easy to work with. I was in and out of the dealership in less than an hour. I would definitely recommend Chapman to anyone looking for a positive car by an experience.
I am so glad I found Chapman Auto Group! Extraordinary people! This is the perfect example of hiring the right people to create the environment and culture that you want associated with your brand. Thank you!!!
Ty Parsons was fantastic to work with. He was polite and professional and an excellent listener who took the time to understand what my primary concern was. I also greatly appreciated Ty and the Chapman Team taking my vehicle for same-day service as a walk-in. I think it is worth noting that Ty was friendly and a great communicator.
The customer service was awesome. Very timely response.
This place has always been so nice and courteous and explaining everything and helping out. I service my vehicle here each time and I've not been disappointed. Nice quiet friendly atmosphere. The coffees good too.
Theres two VW dealerships closer but i make the drive due to the great service
Chapman Volkswagen service team are gold medal, top notch amazing. Ty, my service tech, fought my extended warranty company for necessary repairs and when they wouldn't budge, Mike, the service manager, did the right thing. Not the easy thing, The Right Thing. Kudos to Chapman. In an industry not known for transparency, I'm grateful to have found a trustworthy team.
Great car buying experience! Roland was great to work with. Professional and responsive. Brian in finance was quick and efficient. One of the best car experiences I’ve had
Simply the best. The Chapman team is very thorough in their work, and very proactive with regards to identifying potential issues with our new car under warranty-Mike and Ty are amazing.
I usually don’t have great experiences when it comes to the service departments at dealerships. But, Dylan and the service manager here were so awesome and fixed my car right up. Also, got lucky enough to get a loaner vehicle. Dealerships need more loaners as it’s usually near impossible to get one if you’re needing work done on your car. I drive from Queen Creek to Scottsdale to get all the work done on my car here. They’re always so nice and I appreciate that! Thank you for the great service!
Reid goes above and beyond to communicate and make you feel good about whats being done. I took my vehicle hear, 10 miles farther than closest dealership because of Reid.
Dylan is a big asset. Very professional and patient. You don't want to lose him. I trained customer service professionals and he is exceptional.
Ty our service advisor was awesome. Informed all the way through the process. Most professional.
I had the opportunity to speak with Reid and he was very pleasant, knowledgeable and helpful.
Got a great and honest deal! I will definitely buy all other vehicles here. All my questions were probably answered, and I was well taken care of! Great team
Reid was very helpful and knowledgeable! Would definitely recommend Chapman Volkswagen Scottsdale over other dealers in the valley.
Manuel Sanchez gave a really good service. He delivered the car before the estimated time. And change the battery for free because it has warranty. The service was excellent. highly recommended.
Excellent experience! Roland was very helpful!
Always have great service experience. Prompt and give a detailed report. Bonus got a nice car wash. Friendly and professional.
Ty, Is the reason we come back. worked with several advisors and he's the only one who has the best attitude.
Lester and David did a great job. Lester hustled to get us the car we wanted
The experience of buying my first ever car was so easy through Chapman. My salesman, Benjamin Faherty, was kind and understanding towards my budget. They were very flexible on pricing on a new vehicle for a first time buyer. I'm now fully satisfied and extremely happy with my 2026 Volkswagen Jetta. The vehicle has worked beautifully and has no issues since taking it home. I fully recommend purchasing a vehicle through Chapman whether it's for a first time buyer or a seasoned buyer they will be helpful and understanding through the process!
Always great service, once the diagnosis occurs. I went in due to my engine light coming on. Turns out I needed a new battery. I appreciated the updates provided along the way. I was able to get my car back the same day!
(Translated by Google) I am very happy with the attention I received at the dealership from José and everyone involved with this car. (Original) Me siento muy feliz con la atención que he recibido en el diler por parte de José y todas las personas que estuvieron que ver con éste carro
Goat
Lauren was great ton work with. The man handling the closing was pleasant and informative.
VW Chapman truly treats each customer as family. David is the guy to go to! Trustworthy and truly about his business! He will text me just to check on the vehicle and make sure that I’m still loving it. I recommend this dealership, but David will make your experience EXCEPTIONAL.
It was easy to make a deal. Everything went as promised. Love my new Jetta GLI. Thanks, would consider buying from Champman again.
Traded in my car here and worked with Nettie. I have never felt so heard and seen by someone selling cars. She didn’t push me into going over budget, came up with great options to look at and was so responsive throughout the process. Will definitely be coming back here for my next car purchase.
David and Brian x2 were amazing so refreshing to deal with transparent and honest people. Ben was awesome as a sales manager answered all my questions.really cared about how I perceived the deal. Yes I got 5 star treatment at a dealership without being ripped off. Integrity is Alive and Prevelent at this dealership. Trade in was a bit low. Thats my only complaint, really felt like car was worth more.
Amazing Experience
No charge for the Full Vehicle Inspection
After inspecting the vehicle my advisor Manny told me exactly what needed at the bare minimum and things that could wait.
Even after I had agreed to have it all done.
This shows Credibility n Trust n what I think is doing the right thing for customers.
No used car sale approach
Reid is also a very good advisor and believes in doing what's right for the customer n not what's more beneficial for dealership.
Folks
If u have any VW that need service go see these boys.
They ... Read More Google - Apr 29, 2026
I had an outstanding experience in the service department at Chapman Volkswagen. Supervisor Mike seemed to run a solid ship. Everything felt organized and smooth the whole time I was there.
Dylan my service advisor was awesome to work with. He kept me up-to-date explain things in a way that actually made sense and didn’t make me feel rushed or pressured at all. It’s not very often that you find this level of communication and care at a Dealership service department. Dylan and team were great!
I got my card done when they said they would and the ... Read More DealerRater - Apr 28, 2026
Roland Ugho was a true professional and easy to work with!! He was honest and made the experience top notch.
Our experience was quick and painless! Thank you for getting us the car we wanted at the price we were looking for!
Customer experience while trying to buy a car in 2026 is stressful to say the least! Here's my opinion if you care to read
I have some basic car knowledge, I have been all over the valley, large and small dealers while exploring my options and Chapman stands far above the others for a few reasons
1. Friendly staff!
Some other large dealerships felt much more "typical pushy car salesman". Chapman has been informative and very willing to help me explore options, listening to my requests/concerns
2. Minor issues on 2nd test drive after detail from shop, I reported ... Read More Google - Apr 21, 2026
Great great customer service! Helped me out when I was in a tough situation and helped make it better! Thanks guys!
Service writer Dylan was great. Text service updates are spot on. Clean dealership and very polite
I can always trust Chapman Volkswagen for exceptional customer service . The service department (Mike Chadwell) is excellent
The service was friendly and professional. They listened to everything I needed and got me into a certified pre-owned 2023 Volkswagen Tiguan! It is beautiful and everything as described! Thank you!
I honestly dread buying a new vehicle, but this was by far the smoothest, most seamless purchase I’ve ever made. The level of care and fun it was provided by Mike Rushefsky truly did not go unnoticed. He listened to what I wanted, and literally made magic happen. You tell this guy what you want he will find it, answer questions, and say done within a matter of time. I am absolutely in love with my BRAND new 2026 Taos. It’s the perfect mom car. Thank you for everything Mike, you truly are the best! Thank you for making ... Read More Google - Apr 12, 2026
(Translated by Google) They are very kind and help in any way they can to help you get the car you want. (Original) Son muy amables y ayudan en lo que más pueden para lograr agarrar el carro que una desea
The service was excellent. Ty Parson was really great. I have cleaned my car before at other places but this is the first time I was satisfied with my car wash. I really like it
Fairly quick service, accommodating staff members, helpful online updates. Appreciated the video taken during inspection. Car was ready for me upon arrival.
Excellent service fast very honest friendly very helpful for all the information that we needed and we are very happy with this Chapman dealership
Excellent customer friendly and professional customer service. Also the waiting time was perfect along with text and in person communication and demonstration of progress of service. Thank you.
When you enter the facility that greet you with a warm welcome , you tell him what you're here for and they take care of whatever you come to do and do it in a reasonable time. So if you have something else to do for the rest of the day, it is not a problem. So I will always bring my vehicle there. And if you could go there and it's not clean when you get it back and it's properly clean and your problem of solved , so I will always bring my kevin , thank you guys
Roland at Chapman Volkswagen was amazing! He was patient, thorough, and explained everything so clearly. I never felt rushed or pressured—just supported. He truly went above and beyond. Highly recommend😎
I’m truly grateful for the patience, clarity, and support I received from dealership. The entire experience from start to finish was smooth and stress free. Roland didn’t just sell me a car—he made sure I truly understood everything throughout the entire process. He was incredibly patient, took the time to answer all of my questions, and explained things in a way that felt clear and not overwhelming.
Thanks to Lauren the process was quick and ready for me.. I am so thankful for my new car
They were nice and cooperative. They Took time to explain the buying process to me
Lauren is an exceptional asset to the Chapman team. She has helped me with my last two vehicle purchases. I really appreciate her transparency when explaining my options and support after the purchase.
In February of last year I had totaled my Tiguan and was completely carless in a state thousands of miles away from home. I did some looking at this location online as I previously had always driven Volkswagen vehicles. Shortly after I got in contact with Lauren down there in Sales and we coordinated via phone and email as I live in Prescott, and she was able to get me into a 2021 Passat! She made sure to set the vehicle aside so that I had no problems when I got to Scottsdale. I was set on the Passat but Lauren ... Read More Google - Mar 22, 2026
I came in “just looking” and somehow left with a black VW Tiguan SE and a whole new personality.
After checking out four different VW dealers across Arizona (yes, I did my homework), this team had the best deal by far—no competition. And trust me… I didn’t just take the first offer. I went into full hardcore negotiation mode. We’re talking back-and-forth, “let me think about it,” dramatic pauses… the whole production.
Roland (sales) deserves an Oscar for handling me through all of that like a pro. Smooth, patient, and somehow still smiling while I negotiated like ... Read More Google - Mar 21, 2026
Dylan & the service team at Chapman VW Scottsdale kept me up to date with video review and inspection analysis every step of the way & made appropriate service recommendations as needed without pressure tactics. I saw videos & full diagnostic reports of everything going on with easy understanding. Quality experience
Travis my service advisor was fantastic he always kept me up to date and made the process so easy.
My salesman, Roland Ugho, was top-notch throughout my vehicle purchase. I contacted him from another city, and he had everything ready to go when I arrived at the dealership. He provided great customer service and, as far as our new SUV, we couldn’t be happier—it was exactly as advertised!
Ty is an awesome service advisor, always provides great service!
Excellent service , Mannie in the service dept. Awesome Guy , Mannie is extremely respectful of my time , answers all my questions , and addresses ever single issue I have in a timely manner . I will return to this service location because of him . Thank u
As the norm from past experiences a trip to possibly finance or lease a new vehicle can take hours, but Chapman Volkswagen Scottsdale made it their business to complete the process with as much comfort as possible.
Nellie was exceptional, most easy and seamless car purchase we’ve ever done. We highly recommend this location. Thank you
Knowledgeable, professional, friendly, helpful. Above and beyond service! Although there is another VW dealership closer to me that I’ve purchased 3 cars from, this will be my new dealership.
Ty is the best service manager at Chapman Volkswagen. Always a great experience with him!
I just got my tires inspected here. Super friendly One of the best customer service dealer that i been in the valley. Tye was really helpful in the front desk I just found my new service vw
At Chapman VW, Ty has tended to both my vehicles with scrupulous attention to detail. He is transparent with customer communication and most importantly, he listens to his customers. I know in the future, Ty and Chapman VW will meet my expectations to maintain my vehicles. Thank you.
The treatment received from Ronald and Anthony has been a pleasant experience, I bought without any pressure and they were professional and very patient
I just purchased my very first car, a VW Tiguan with Roland @ Chapman Scottsdale Volkswagen. Professional, knowledgeable, and genuinely friendly = Roland. The entire car purchasing process was efficient and transparent. I really appreciated him taking the time to go over all the features of my car. Highly recommend Roland and Chapman!
My wife and I initially met Lester P. in the morning and he was quite helpful in helping us look at a couple of cars. Once we decided what we wanted to go with, he was very patient in answering questions and we did not feel pressured or rushed. We also worked with Dale once we were set on financing and he was very kind and thoroughly explained the warranty and financing items. Very good dealership.
One of the best VW dealerships in the Phoenix area! We had Ty Parsons as our service manager and he regularly goes way above and beyond what is required of a service manager. We are from Prescott, so it's a little challenging to coordinate the times for service, but Ty does everything in his power to accommodate us. The prices are always reasonable and are actually cheaper than other dealerships. I love this place! Thank you for being so awesome.
My service experience was wonderful. Ty and his crew did wonderful work. I will be returning for all future services to my vehicle.
Great people to work with, Ben, Jairo and Mason in Sales and Brian in Finance were thorough, profesional and very customer oriented. TY Gents
Excellent customer service at service department and very very helpful at service department
Sold my Audi with the help of Marcus. The entire process was extremely efficient and professional. Marcus is the golden standard of customer service he was clear and kind in his communication. If you’re looking to sell I’d highly recommend Chapman Auto!